- How much does delivery cost and how long does it take?
- International and Channel Island Orders
- Pricing and VAT outside of the UK
- What happens if some of my items are out of stock?
- Can my order be delivered the next day?
- Can my order be delivered overseas?
- How do I change my delivery address?
- Refunds
- How do I pay for my order?
- Can I cancel or amend my order once it has been placed?
- What happens if I do not receive my order in the timeframe?
- CollectPlus FAQs
How much does delivery cost and how long does it take?
| Country | Type | Cost | Delivery time |
| UK |
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| 2-5 working days from date of order unless the item is delayed or due back from a store. Please call 0800 915 0500 if you require assistance. Sales period please expect 7-10 days delivery unless advised otherwise. |
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| Standard | £4.95 | ||
| UK CollectPlus
| 24hr Service | £4.95 | CollectPlus is the UK’s largest store-based parcel service, offering customers greater freedom and convenience when receiving parcels. With access to thousands of collection points throughout the UK through a nationwide network of local convenience stores, petrol stations and supermarkets, you can collect your parcel at a time that suits you – 7 days a week, early ‘til late... |
| UK CollectPlus
| 72hr Service | £4.95 | CollectPlus is the UK’s largest store-based parcel service, offering customers greater freedom and convenience when receiving parcels. With access to thousands of collection points throughout the UK through a nationwide network of local convenience stores, petrol stations and supermarkets, you can collect your parcel at a time that suits you – 7 days a week, early ‘til late... |
| UK | Guaranteed Next Working Day Delivery | £9.95 | Next working day provided order placed pre-noon the previous day. Delivery Monday- Friday. Signature required upon delivery. Please note that the warehouse is closed at weekends so any orders taken during this period will not be received until the following Tuesday. |
| UK | Saturday Delivery | £9.95 | Saturday pre-noon delivery provided order placed pre-noon Friday. Signature required upon delivery. This is not guaranteed. |
| US | DHL Express | £15 | 1-2 Days, Delivered Monday - Friday, Fully tracked with DHL On demand Delivery, DHL On Demand Delivery in flight available (Signature Release) |
| Europe | Standard | 7-10 workings days from date of order. | |
| China | Standard | £35 | 10-15 working days from date of order |
* All orders are subject to stock availability and where possible will be despatched within 1 working days.
* We cannot be held responsible for delays in receipt of goods due to unforseen circumstances by the carriers
* If an order has to go into the alternations department, this may take up to 5 days, unless otherwise advised.
* Please note that we cannot deliver during bank holidays. Any order placed during these periods will be despatched at the earliest opportunity on our return.
* Please note that, during sale times, we get very busy and cannot guarantee Special delivery (next working day).
Back to topInternational and Channel Island Orders
We can take orders over the phone so please call our customer service team between Monday-Friday, 8.30am-5pm on 01535 251900 who will be able to deal with your request
ODD will email and/or SMS you about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your
schedule, this 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and
greater control over your delivery. SO TAKE CONTROL OVER YOUR HOME DELIVERY!
DHL ON DEMAND DELIVERY offers the following free delivery options:
- Deliver my Package on Another Day: Scheduled Delivery
- Deliver my Package to Another Address: Alternate Delivery to work or family
- Deliver my Package at a Safe Place: Authorize Shipment Release
- Deliver my Package with Neighbor: Leave with Neighbor, Reception or Guard
- Deliver my Package at a DHL ServicePoint: Hold for Collection
- Request to hold my Package: Vacation hold and safekeeping up to 30 days
ODD gives you full control and you never miss another delivery. Flexible, convenient and always at the right moment!Back to top
Pricing and VAT outside of the UK
If you order Products from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
For all European orders Brook Taverner will remove the UK VAT at source but all other local costs and taxes will be charged locally.
None of the significant additional administrative costs for overseas orders are passed on to customers.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Back to topWhat happens if some of my items are out of stock?
Delivery costs are for a complete order and are regardless of the number of items ordered. You will only be charged once for delivery and you will not be charged additional delivery costs for any items sent separately due to stock issues.
Please note, if part/s of your order are out of stock we will by default wait until all the items are in stock before shipping your order. If you would like us to send your order as separate items, please continue with your order and then contact customer services free on 0800 915 0500
Back to topCan my order be delivered the next day?
UK Next day orders need to be placed before 12 noon the day before the required delivery date.(Subject to passing our security checks which can delay despatch). These are guaranteed to be delivered by UK Mail the next working day. These will require a signature on receipt. Note: Deliveries are Monday to Friday only. There is a Saturday delivery if requested but this is not guaranteed.
Collect+ orders need to be placed before 12 noon the day before the required delivery date.(Subject to passing our security checks which can delay despatch). If you select the 24hr service these are guaranteed to be delivered by the next working day. These will require a signature on receipt. Note: Deliveries are Monday to Friday only. If you order after 12 noon on Friday then you will not receive your order until the following Tuesday.
* Please note that we cannot deliver during bank holidays. Any order placed during these periods will be despatched at the earliest opportunity on our return.
Back to topCan my order be delivered overseas?
We are able to despatch orders to overseas addresses. For further details, please call Freephone 0800 915 0500, or if you are calling from abroad call 01535 251900 (Monday to Friday 8.30am – 5pm).
Back to topHow do I change my delivery address?
Please contact our Customer Services Department on 0800 915 0500 from Monday to Friday 8.30am – 5pm.
Back to topRefunds
All refunds will be made as soon as the returned goods are received. A full refund will be made, less the initial postage, if the products are received back in good a condition. Postage will only be refunded if the goods were received by the customer damaged or in a condition not indicated. Please click here for more information
Back to topHow do I pay for my order?
You can pay by any Visa, MasterCard, Delta, Switch, Solo, JCB, AMEX card or Paypal. To ensure that shopping on-line is secure, your credit/debit details will be encrypted through the HSBC payment gateway. Brook Taverner will not store any card details.
The prices displayed on our web site are in British pounds.
We currently authorise payment from your account at the time of order but debit the money from your account the same day as completing and dispatching your order, unless if you pay via paypal in which case we will take the money immediately.
Can I cancel or amend my order once it has been placed?
All orders are processed immediately, which means that we are sometimes unable to amend or cancel orders once they have been placed, so please do make sure you are happy with your order before placing it. If you require additional items, you can place a new order. If you do receive any items you no longer require or that are incorrect, you can simply return them free of charge under our no quibble guarantee for an exchange or refund.
If you have any problems or queries regarding your order after it has been placed, you can always call our customer services team on 0800 915 0500 or e-mail [email protected]
What happens if I do not receive my order in the timeframe?
It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur. If your parcel does not arrive please contact our Customer Service department on 0800 915 0500 or e-mail [email protected] . If you are calling from abroad the number is 01535 251900 and we will investigate the matter immediately for you.
* Please note that we cannot deliver during bank holidays. Any order placed during these periods will be despatched at the earliest opportunity on our return.
Back to topCollectPlus FAQs 
Overseas Delivery Costs
| County/State | Delivery Charge |
| Austria | £18.00 |
| Belgium | £11.50 |
| Bulgaria | £26.25 |
| Czech Republic | £26.25 |
| Germany | £12.65 |
| Denmark | £12.65 |
| Spain | £18.00 |
| Estonia | £26.25 |
| Finland | £18.00 |
| France | £12.65 |
| Guernsey | £10.00 |
| Greece | £12.65 |
| Hungary | £26.25 |
| Ireland | £11.50 |
| Italy | £18.00 |
| County/State | Delivery Charge |
| Jersey | £12.65 |
| Lithuania | £26.25 |
| Luxembourg | £11.50 |
| Latvia | £26.25 |
| Netherlands | £11.50 |
| Norway | £18.00 |
| Poland | £26.25 |
| Portugal | £18.00 |
| Romania | £26.25 |
| Russia | Please call customer services |
| Slovenia | £26.25 |
| Slovakia | £26.25 |
| Sweden | £18.00 |
| China | Please call customer services |
United States
